JOB DESCRIPTION

Title:     Senior Client Support Administrator

Client Support Team Key Responsibilities and Accountabilities:

  • Assist with the preparation of suitability reports including preparation of illustrations and application paperwork
  • Ensure that all business applications are processed accurately and efficiently, in a compliant manner to the firm’s standards
  • Ensure fund switches / rebalances are carried out accurately and within company timescales
  • Send letters of authority and gather accurate information
  • Deal with and allocate incoming post
  • Input and maintain accurate client records on the back office system, Platform and other IT systems
  • Organise client meetings
  • Prepare client meeting pack including valuations & supporting paperwork
  • Record, and where appropriate, implement agreed actions in coordination with the Financial Planner
  • Provide an efficient, friendly and professional point of contact for clients and enquiries, by phone, email and in person
  • Filter general information, queries, phone calls and invitations to Planners by redirecting or taking forward such contact as appropriate
  • Ensure all supporting documentation is maintained as per company procedures
  • Ensure all work is followed up promptly in line with company standards
  • Incorporate the principles of Treating Customers Fairly (TCF) into all contact with clients.
  • Other duties as directed by the Board

Personal Specification:

Essential:

  1. Highly literate and numerate including Maths & English to minimum GCSE (A-C) and ideally A level
  2. Has achieved Financial Services qualifications
  3. Technically competent with Excel, Word and Outlook to intermediate level or higher
  4. Knowledge of and experience with Wrap platforms (preferably Nucleus / Transact)
  5. Able to communicate at all levels
  6. Excellent analytical, organisation, time management and prioritising skills
  7. Excellent attention to detail
  8. Adopts a positive attitude, willing to assist others when busy
  9. Shows initiative and takes personal responsibility for completing tasks
  10. Able to work within defined business processes

Desirable

  1. Experience of Prestwood’s Truth software

Please e-mail your CV to Mark White, Director, by clicking here or contact him on 01327 354321.